Customer Help

Our customer satisfaction team is always here to assist.

Common purchase inquiries answered

Orders and Shipping

Navigate to the My Account tab and fill out our registration form. If you are a Wholesaler, create your account AND download our New Wholesaler Account Form on the same page. Once completed, email us your form and we will approve or deny your account ASAP. You will receive a notification from our team to state your account is now tax exempt for future online orders.

How do I track the status of my order?

You can easily track your order from the moment it’s placed until it reaches your door. Once your order ships, you’ll receive an email with a tracking number and a direct link to the carrier’s tracking page. If you ever need an update or have questions, our team is always here to help.

How long does it take for me to receive my order?

Most orders ship out the same day they’re placed thanks to our large finished inventory. Transit times vary by location, but most customers receive their orders within 1–5 business days.

Will you keep my credit card information on file?

You can elect to keep your billing information (such as credit card number and billing address) on file in your account after your first purchase for a smoother ordering experience. If you do not choose to keep your card information on file, we will not store it.

Do you charge sales tax?

Yes, we charge sales tax on all orders unless you are tax-exempt. If you qualify for tax-exempt status, simply provide a completed Form 149 before placing your order. Once your documentation is approved, we’ll update your account so future orders are processed without sales tax.

It's rare, but if a return is necessary we have you covered

Returns and Exchanges

What is your returns policy?

We rarely receive returns because our products are packaged and shipped with great care. However, if a return is ever necessary, we make the process simple. We will cover the return shipping costs and refund the product as long as it arrives back in the same condition it was sent. If you ever have an issue with your order, just contact us and we’ll take care of it right away.

Browse

Want to chat?